Questions Families Ask Us Most

Give us a call at 614-321-7496 or submit your info here. One of our staff will talk with you and answer any questions you have before scheduling a first appointment.

We see children, adolescents, and emerging adults from age 3 through 22. Whether you're supporting a preschooler through a big transition or a young adult navigating the shift toward independence and life outside the house, we tailor our approach to where your child is developmentally.

Yes. While our office is located in Westerville, we offer secure telehealth appointments for families throughout Ohio, so distance from our physical location doesn't have to be a barrier to getting support.

We believe in a collaborative, family-centered approach, working alongside parents and caregivers to create practical, effective solutions tailored to your child's unique needs. Our team of highly experienced and sought-after clinicians brings deep expertise and compassion to every family we serve, offering guidance that fosters resilience, confidence, and emotional well-being.

We understand how overwhelming it can be to support a child facing mental health challenges, and we are here to help. Together, we will strengthen coping strategies, build healthy habits, and create a supportive foundation for lasting growth and happiness — empowering both children and their families to navigate challenges with confidence.

Every family's individual needs are taken into consideration when pairing you with the right clinician. We can see most new clients, and begin services, within two weeks. If you prefer to wait for a specific clinician, the wait may be a few weeks more.

Yes — this is one of our core areas of expertise. Dr. Huston spent five years with the Comprehensive Pediatric Feeding and Swallowing Program at Nationwide Children's Hospital, and our team has deep experience supporting children whose mental health is connected to a chronic illness, feeding challenges, or ongoing medical care. We collaborate closely with your child's medical team to support the whole child, not just a diagnosis in isolation.

The first step is the same as scheduling any first appointment — call us at 614-321-7496 or submit your information online, and our staff will help match you with the right clinician for an ADHD assessment, anxiety evaluation, or other concern. From there, we'll walk you through what the assessment process looks like and what to expect.

Yes — our educational therapy services, led by Sarah Hansen, support children who are struggling with academic skills, study strategies, or learning challenges. Sessions run about 50-55 minutes, and many families find this a helpful complement to therapy or a standalone support for school-related stress.

For the majority of services we do not bill insurance (see fees below). We are happy to provide out-of-network clients with a super-bill to submit to your insurance company if you wish. A super-bill has all the necessary information an insurer needs to reimburse you for services, if your plan allows — it does not guarantee payment from your insurance company.

Dr. Connor Fais is paneled with Aetna insurance. Depending on your plan's mental health benefits, his services may be covered.

Yes, FSA or HSA funds can be used to cover the mental health services at our office. Some FSAs can also be used for Educational Therapy services, but this is plan-dependent.

Intake: $275/$225 — This first session typically lasts 75-80 minutes. We'll learn as much about your concerns as possible and talk through treatment options and strategy.

Each additional session: $190/$150 — Sessions typically last between 45-55 minutes. Your FSA or HSA can be used to cover these fees.

An Educational Therapy session is around 50-55 minutes, and the fee is $165. There is a one-time initial intake session for Educational Therapy services; this session lasts about one hour and is also $165. Some HSAs and FSAs will cover this fee — this is plan-dependent.

Our targeted ADHD assessments are $1,600. This umbrella fee covers intake, testing, interpreting results and report writing, and a feedback session.

If you must cancel or reschedule an appointment, please do so at least 24 hours prior to your appointment time to avoid being charged for the session.

We do not maintain a 24-hour emergency number. In case of a medical emergency, please call 911 or go to your nearest emergency room. In the event of a psychiatric emergency, call 988 or, in Franklin County, you can also call the Psychiatric Crisis line at 614-722-1800.